Shipping Policy
This Shipping Policy outlines the terms and conditions related to the shipping and delivery of home & kitchenware, hair care, and face care products.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.
If there is a high volume of orders or any unexpected delay, processing time may be slightly extended. Customers will be notified in case of significant delays.
2. Shipping Time
Delivery time depends on the destination and courier service availability.
- Standard Delivery: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to factors such as weather conditions, courier delays, or logistical issues beyond control.
3. Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before payment is completed. Any applicable delivery charges depend on the order value, product weight, and delivery location.
Occasionally, free shipping offers or promotional shipping rates may be available.
4. Order Tracking
Once the order is shipped, customers will receive tracking details via email or SMS. Tracking information may take 24–48 hours to become active after the order has been dispatched.
5. Delivery Attempts
Courier partners will typically make 2–3 delivery attempts. If the customer is unavailable during delivery attempts, the package may be returned to the warehouse.
In such cases, re-shipping charges may apply.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including address, contact number, and pin code.
Orders delayed or returned due to incorrect or incomplete address information may require additional shipping charges for re-delivery.
7. Damaged Packages During Delivery
If the package appears damaged, opened, or tampered with at the time of delivery, it is recommended to:
- Refuse the delivery if possible, or
- Record a video or photo of the package before opening it
The issue should be reported within 48 hours of delivery by contacting support@brillix.in with order details and supporting images.
8. Lost or Delayed Shipments
If a shipment is significantly delayed or lost during transit, the issue will be investigated with the courier partner. After verification, an appropriate replacement or refund may be provided.
9. International Shipping
Currently, shipping may be available within India only unless otherwise specified.